Artificial Intelligence and e-governance can play an important role in improving access to information in our digital world. They can help bridge the digital divide by giving citizens access to tailor-made and accessible information. They can provide services that are more efficient. Citizens can access public sector information and services nearly instantly. Making government services digital enhances transparency and accessibility.
However, these developments also raise questions about fundamental rights and ethical use of Artificial Intelligence and e-Governance by public institutions. Since Artificial Intelligence uses citizen data, how do we protect the privacy of citizens? Because Artificial Intelligence can determine what information we access, on which ethical principles is this determined?
